Section 5. troubleshooting, Troubleshooting table – MagTek InSpec 9000 User Manual

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SECTION 5. TROUBLESHOOTING

The Troubleshooting table below lists problems and corrective actions. When a problem occurs,
take the corrective actions listed, and if the problem still persists, notify the responsible technical
or supervisory personnel. If the problem still persists or reoccurs, call MagTek Technical
Support.

The steps for corrective action are not necessarily sequential. Try each step and if one works,
the action is complete. Reset the unit by switching the power switch in the rear of the unit off
then on.

TROUBLESHOOTING TABLE

PROBLEM

PROBLEM CORRECTIVE

ACTION

CORRECTIVE

ACTION

Power
-No power to Tester
-No green LED

1 Ensure power cord is plugged into a live AC (110-

220V) outlet.

2 Ensure power switch in the rear of the unit is on (I).
3 Check Fuse on rear panel (See Section 2).
4 Reset the unit by switching power off then on.

Communication Failure
One of the following messages
appear:
-“Unit Not Responding”.
-”Unit Time-out”.
-”Incomplete Data Transfer”.

1 Ensure unit is powered up.
2 Ensure the serial cable shipped with the unit is

plugged into the back of the unit and an available
Com Port on the PC is used.

3 Reset the unit by switching power off then on.

Communication Port
Messages appear:
-”Communication Port not

assigned”.

-“The hardware is not available

(locked by another device)”

1 From the Setup menu select the Hardware List and

choose the available Com Port on your system.

2 If the problem persists, a conflict might exist with

the Com Port devices . Refer to the PC manual
and relevant documentation.

Hardware Failure
-Red LED.
Messages appear:
-”FPGA failure”.
-”External RAM failure”.

1 Reset the unit by switching power off then on.
2. If problem persists, notify supervisory or technical

personnel then MagTek Technical Support.

Card does not eject
- Card remains in Tester after

reading a card or calibrating
Tester.

1 Check to ensure power and signal cables are

properly connected.

2 From the Options menu select Eject Card several

times.

3. If still no ejection, reset by switching power on and

off several times.

4. If still no ejection, ensure power is off, and use the

card extraction tool as described below.

5 Reset the unit by switching power off then on.

For all other problems

Notify supervisory or technical personnel then call
MagTek Technical Support.