PowerTap Pro - Manual (Page 40)

40
TROUBLE SHOOTING
Unable to Download
If you have downloaded before, determine if anything has been upgraded or changed on your PC like new software, updated software, moved plugs, new hardware, updated drivers. Look for any-
thing that may have changed the operating conditions.
Check the condition of the Link cable, pins, plug and the Link cradle contacts. Is everything fully seated?
If you have never downloaded review the information on Serial Ports and Testing Powertap Hardware with HyperTerminal in this guide.
Does it download, but then not import?
· Does the CPU blank out when put in shoe? If it does not, take off and reseat the CPU on the shoe.
· Was there any problem with installing the Link software? If there was, do an uninstall from the CD itself and reinstall. See the installation tip list. If not, it still may be beneficial to uninstall the soft -
ware with the uninstall program on the CD and then re-install.
· Is the link on the same COM port that the software is set for? (The default is COM 1) If not, set to the same COM port.
· Is there PDA hot sync software running? If there is, disable hot sync software.
· Are other programs or applications running?
· Does it work on another computer? If the Link software installs and you can successfully download data on another computer you will need to determine what is interfering by walking through all of
the above items.
· Does it work with HyperTerminal? See Tips on Testing Serial Ports and Powertap Hardware with HyperTerminal.
· The Powertap computer may have fallen asleep while connected to the serial cable. Try pressing one of the Powertap buttons (either MODE or SELECT) to wake it up. Notice, however, that by
pressing one of the buttons, you will not see the display illuminate while the Poweryap computer is connected to the cable - there will not be a feedback indicating that the computer woke up.