HP 120 Color Copier User Manual
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Chapter 6Troubleshoot your unit
HP Color Copier
The print carriage is stalled.
Is the unit on? Look at the front-panel display (if the
display is blank, the unit is off), or check for green
lights on the front panel. Check the connections.
Are you using the unit for the first time? Make sure
that you have removed all packing materials from
the unit.
Are you using the print cartridges for the first time?
Make sure that you have removed the protective
tape from the nozzles on both cartridges.
Is there a paper jam? Clear the jam. For more
information, see Clear a paper jam.
Do the print cartridges need to be cleaned or
replaced? Print a Self-Test Report to check the
status of the print cartridges. If you notice missing
lines or gaps in the patterns, clean the cartridges. If
the problem persists, you may need to replace your
print cartridges.
Did you try to add paper to the input tray while the
unit was in use? Remove the paper, turn off the
unit, and unplug the power cable from the back.
Wait a few seconds, plug in the power cable, and
turn the unit on.
Issue
What You Should Do
Cam.book Page 38 Friday, February 25, 2000 11:32 AM