HP ProLiant DL580 G3 Server - Manual (Page 148)

148 HP ProLiant DL580 Generation 3 Server User Guide
2.
Record any error messages displayed by the system.
3.
Remove all diskettes and CDs from the media drives.
4.
Power down the server and peripheral devices if you will be diagnosing the
server offline. Always perform an orderly shutdown, if possible. This means
you must:
a.
Exit any applications.
b.
Exit the operating system.
c.
Power down the server ("Powering down the server" on page
37 ).
5.
Disconnect any peripheral devices not required for testing (any devices not
necessary to power up the server). Do not disconnect the printer if you want
to use it to print error messages.
6.
Collect all tools and utilities, such as a Torx screwdriver, loopback adapters,
ESD wrist strap, and software utilities, necessary to troubleshoot the
problem.
– You must have the appropriate Health Drivers and Management Agents
installed on the server.
NOTE: To verify the server configuration, connect to the System
Management homepage and select Version Control Agent. The VCA
gives you a list of names and versions of all installed HP drivers,
Management Agents, and utilities, and whether they are up to date.
– HP recommends you have access to the SmartStart CD for value-added
software and drivers required during the troubleshooting process.
– HP recommends you have access to the server documentation for server-
specific information.
Symptom information
Before troubleshooting a server problem, collect the following information:
• What events preceded the failure? After which steps does the problem occur?
• What has been changed between the time the server was working and now?