HP Photosmart C4344 All-in-One Printer User Manual
Page 207
If you run the fax test and the product reports that the test failed, read the following
information carefully to determine how to correct any problems with your fax setup.
Different portions of the fax test might fail for different reasons.
•
The "Fax Hardware Test" failed
•
The "Fax Connected to Active Telephone Wall Jack" test failed
•
The "Phone Cord Connected to Correct Port on Fax" test failed
•
The "Using Correct Type of Phone Cord with Fax" test failed
•
The "Fax Line Condition" test failed
•
The "Dial Tone Detection" test failed
The "Fax Hardware Test" failed
Solution:
•
Turn off the product by pressing the On button located on the control panel and
then unplug the power cord from the back of the product. After a few seconds,
plug the power cord back in and turn the power on. Run the test again. If the test
fails again, continue reviewing the troubleshooting information in this section.
NOTE:
Depending how long the product is unplugged, the date and time
might be erased. You might need to reset the date and time later, when you
plug the power cord back in.
•
Try to send or receive a test fax. If you can send or receive a fax successfully,
there might not be a problem.
•
If you are running the test from the Fax Setup Wizard, make sure the product is
not busy completing another task, such as making a copy. Check the display for
a message indicating that the product is busy. If it is busy, wait until it is finished
and in the idle state, before running the test.
After you resolve any problems found, run the fax test again to make sure it passes
and the product is ready for faxing. If the Fax Hardware Test continues to fail and
you experience problems faxing, contact HP Support. Go to
prompted, choose your country/region, and then click Contact HP for information on
calling for technical support.
The "Fax Connected to Active Telephone Wall Jack" test failed
Solution:
•
Check the connection between the telephone wall jack and the product to make
sure the phone cord is secure.
•
Make sure you use the phone cord that came with the product. If you do not use
the supplied phone cord to connect from the telephone wall jack to the product,
you might not be able to send or receive faxes. After you plug in the phone cord
that came with the product, run the fax test again.
•
Make sure you have correctly connected the product to the telephone wall jack.
Using the phone cord supplied in the box with the product, connect one end to
your telephone wall jack, then connect the other end to the port labeled 1-LINE
Chapter 14
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Troubleshooting
T
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