HP EML E-series Tape Libraries User Manual
Page 60
Table 26 Common Interface Manager card issues (continued)
Solution
Possible cause
Symptom
Check cabling and observe indicators on the Interface
Manager card, interface controllers, and tape drives.
Cabling
Configuration
•
Check each interface controller for active link LEDs to each
tape drive.
•
Check that the number of tape drives reported by the
library matches the number of tape drives reported by the
Interface Manager card. Check each interface controller
for correct number of tape drives mapped. Reboot
mismatched interface controllers or tape drives, if needed.
Restore default configuration on mismatched interface
controllers and reboot.
•
Disconnect Interface Manager card from interface
controllers and restore system defaults on the Interface
Manager card. Reconnect connections to interface
controllers and reboot.
•
Swap tape drive locations to see if the problem follows
the tape drive, and replace the tape drive, if needed.
Incompatible browser
version or Java
TM
support not enabled
Command View TL does not
run in the browser.
•
Make sure that you are using a minimum of Microsoft
Internet Explorer 6.0 SP1 or later, or Netscape Navigator
6.2 or later.
•
Make sure that Java support is enabled in the browser.
Download and install the Java 2 Platform, Standard Edition
1.4.2 or later from
Java Runtime
Environment (JRE) not
installed
Bad network connection
or network down
•
Check all physical network connections. If the connections
are good, contact your network administrator.
•
Ping the management station. If pinging fails and the IP
address is correct, contact your network administrator.
•
Check the IP address of the management station. On the
management station, open a command shell and enter
IPCONFIG. You must use this IP address (or the network
name of the management station) in the URL to access
Command View TL.
Wrong IP address
Management station not
running, or Command
•
Check to see if the management station is operational.
•
Use the Services applet to make sure that the Command
View TL service is running on the management station.
View TL service not
running on management
station
Select Start
→Settings→Control Panel→Administrative
Tools
→Services.
Table 27 Interface Manager card LED fault isolation
Procedures
Indicators
Green LED
Red LED
Reset the Interface Manager card (see
). If the problem
persists, replace the Interface Manager card.
Off
Blinks 1x per 5 second
interval
Off
Blinks 2x per 5 second
interval
Off
Blinks 3x per 5 second
interval
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Troubleshooting and event reporting