HP EML E-series Tape Libraries User Manual
Page 59
Table 26 Common Interface Manager card issues
Solution
Possible cause
Symptom
Bad network connection
Command View TL server
does not detect the Interface
Manager card.
•
Make sure that the Interface Manager card and the
management station are correctly connected to the LAN.
•
Use LEDs to troubleshoot Ethernet cabling (
and
).
•
Ping the Interface Manager card to make sure that the
network is healthy.
Interface Manager card
not powered on or in
ready state
•
Power on the library. Observe status and link LEDs
(
and
).
•
Check for proper version of firmware. See the HP Interface
Manager and Command View TL User Guide for
instructions.
Make sure the correct IPv4 or IPv6 address of the Interface
Manager card is entered in Command View TL.
Incorrect IPv4 address or
IPv6 Interface Identifier
Command View TL server
does not detect the Interface
Manager card (cont.).
•
See the HP Interface Manager and Command View TL
User Guide for information on using CLI commands to
make sure that the network IP address is correct.
•
Configure Command View TL with the correct IP address.
See the HP Interface Manager and Command View TL
User Guide for information on adding a library or visit
•
See the HP Interface Manager and Command View TL
User Guide for information about adding the library to
Command View TL.
Bad network connection
Interface Manager card does
not detect one or more
interface controllers.
•
Make sure that the Interface Manager card is properly
connected to the interface controllers and that the cables
are good.
•
Use LEDs to troubleshoot Ethernet cabling (
and
).
•
Observe status and link LEDs (
). Replace
defective card or controller.
Defective Interface
Manager card or
interface controller
Reset the corresponding interface controller.
Timing issues
Interface Manager card does
not detect tape drives or
library.
Tape drive not powered
on or in ready state
•
Make sure the tape drive is not powered off.
•
Troubleshoot the tape drive.
Reboot the library.
Possible ESD failure
Interface Manager card
unresponsive, with link activity
light stuck on or off.
Restore system defaults using CLI.
Improper settings
Message on OCP
Status
→Health
Summary
→Interface Manager
screen shows warning that
Interface Manager card is
initializing.
Retry the command. This behavior can be expected if system
activity is high, because the Interface Manager commands
have lower priority.
System interference
Topology incomplete
(Interface Manager card
timed out when attempting
communication with interface
controllers).
Troubleshooting
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