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Performance problems – HP LaserJet M4345 Multifunction Printer series User Manual

Page 234

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Performance problems

Problem

Cause

Solution

No copy came out.

The input tray might be empty.

Load media in the device. See

Load

media

for more information.

The original might have been loaded
incorrectly.

Load the original correctly in the ADF
or flatbed scanner. See

Load media

.

Copies are blank.

The sealing tape might not have been
removed from the print cartridge.

Remove the print cartridge from the
device, pull out the sealing tape, and
then reinstall the print cartridge.

The original might have been loaded
incorrectly.

Load the original correctly in the ADF
or flatbed scanner. See

Load media

.

The media might not meet
HP specifications.

Use media that meets
HP specifications. See

Select print

media

.

The print-cartridge toner-level might be
low.

Replace the print cartridge. See

Change the print cartridge

.

The wrong original was copied.

The ADF might be loaded.

Make sure that the ADF is empty.

Copies are reduced in size.

The device software settings might be
set to reduce the scanned image.

See the device software Help for more
information about changing the settings.

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Chapter 11 Problem solving

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