7 troubleshooting, Troubleshooting, Calling hp technical support – HP StorageWorks XP Remote Web Console Software User Manual
Page 102: Troubleshooting calling hp technical support
7 Troubleshooting
This chapter describes how to troubleshoot LUN Manager problems.
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Troubleshooting
For troubleshooting information on the storage system, see the HP XP24000/XP20000 Disk Array
Owner Guide.
For a complete list of Remote Web Console error codes, see the HP XP24000/XP20000 Remote
Web Console Error Codes.
Calling HP Technical Support
If you need to call HP technical support, make sure you can provide as much information about
the problem as possible. Include the circumstances surrounding the error or failure, the Remote
Web Console configuration information saved in the floppy diskettes by the FD Dump Tool, the
exact content of messages displayed on the Remote Web Console, and severity levels and reference
codes displayed on the Status window of the Remote Web Console Main window (see the HP
XP24000/XP20000 Remote Web Console Error Codes).
For worldwide technical support information, see the HP support website:
102 Troubleshooting
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