HP Officejet Pro 8000 - A811 - Manual (Page 54)

Solve printer management problems
This section provides solutions to common problems that involve managing the printer.
This section contains the following topic:
• Embedded Web server cannot be opened
NOTE: To use the embedded EWS, the printer must be connected to a network
using either an Ethernet connection. You cannot use the embedded Web server if
the printer is connected to a computer with a USB cable.
Embedded Web server cannot be opened
Check your network setup
• Make sure you are not using a phone cord or a crossover cable to connect the
printer to the network.
• Make sure the network cable is securely connected to the printer.
• Make sure the network hub, switch, or router is turned on and working correctly.
Check the computer
Make sure the computer that you are using is connected to the network.
NOTE: To use the EWS, the printer must be connected to a network using either
an Ethernet connection. You cannot use the embedded Web server if the printer is
connected to a computer with a USB cable.
Press the OK button, select Information and then press the OK button. Press right
arrow
to select Network Config Page and then press the OK button.
Check your Web browser
• Make sure the Web browser meets the minimum system requirements. For more
information, see System requirements.
• If your Web browser uses any proxy settings to connect to the Internet, try turning
off these settings. For more information, see the documentation available with your
Web browser.
• Make sure JavaScript and cookies are enabled in your Web browser. For more
information, see the documentation available with your Web browser.
Check the printer IP address
• To check the IP address of the printer, obtain the IP address by printing a network
configuration page. Press right arrow Graphic - Right arrow, select Information ,
and then select Network Config Page.
• Ping the printer using the IP address from the command prompt.
For example, if the IP address is 123.123.123.123, type the following at the MS-
DOS prompt:
C:\>Ping 123.123.123.123
Chapter 4
50 Solve a problem