Printhead maintenance, To check printhead health – HP Officejet Pro 8000 - A811 User Manual
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Check the margin settings
Make sure the margin settings for the document do not exceed the printable area of the
printer.
Check the color print settings
Make sure Print in Grayscale is not selected in the print driver.
Printhead maintenance
If printed characters are incomplete, or printouts are streaked, the ink nozzles might be
clogged and you might need to clean the printheads.
When the quality of printouts deteriorates, follow these steps:
1. Check the health of the printheads. For more information, see To check printhead
2. Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any
problem areas, and perform the recommended actions. For more information, see
Printhead maintenance.
3. Clean the printheads. For more information, see To clean the printheads.
4. Replace the printheads if the problems persist after cleaning.
This section covers the following printhead maintenance tasks:
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To print the print quality diagnostic page
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To clean the printhead contacts manually
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To check printhead health
Use one of the following means to check the printhead health. If any printhead has
a Replace status, then perform one or more of the maintenance functions, or clean or
replace the printhead.
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Configuration Page: Print the configuration page on a clean sheet of white paper,
and check the printhead health section. For more information, see Understand the
Configuration Page.
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Embedded Web server: Open the embedded Web server. For more information,
see To open the embedded Web server. Click the Tools tab, and then click Ink
Gauge in the left pane.
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HP Software (Windows): Open the HP software that was included with the printer.
Click the Information tab, and then click Printhead Health.
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HP Utility (Mac OS X): Click Printhead Health from the Information and Support
panel.
To print the print quality diagnostic page
Use the print quality diagnostic page to diagnose issues affecting the print quality. This
helps you decide whether to run any maintenance tools to improve the print quality of
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Solve a problem