14 hp services and technical support, Hp contact information – HP Virtual Connect Enterprise Manager Software User Manual
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14 HP services and technical support
HP offers a number of software support services, many of which are provided to our customers at no additional
charge.
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Software Technical Support and Update Service—VCEM includes one year of 24 x 7 HP Software
Technical Support and Update Service. This service provides access to HP technical resources for
assistance in resolving software implementation or operations problems. The service also provides
access to software updates and reference manuals either in electronic form or on physical media as
they are made available from HP. (Customers who purchase an electronic license to use are eligible
for electronic updates only.) With this service, customers benefit from expedited problem resolution as
well as proactive notification and delivery of software updates. For more information about this service,
see
.
Registration for Software Technical Support and Update Service:
There are two methods for registering:
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If you received a license entitlement certificate, automated registration for this service will take
place upon online redemption of the license certificate/key.
•
If the license information you received for your product instructs you to register for Software
Technical Support and Update Service, follow the instructions so that you will be eligible for
telephone support and product updates.
How to Use Your Software Technical Support and Update Service:
Once registered, you will receive a service contract in the mail containing the Customer Service phone
number and your Service Agreement Identifier (SAID). You will need your SAID when calling for technical
support. Using your SAID, you can also go to the Software Update Manager (SUM) web page to view
your contract online and elect electronic delivery for product updates.
•
Warranty—HP will replace defective delivery media for a period of 90 days from the date of purchase.
This warranty applies to VCEM and all Insight Control Management, HP Systems Insight Manager, and
ProLiant Essentials products.
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Join the discussion—The HP Support Forum is a community-based, user-supported tool for HP customers
to participate in discussions amongst the customer community about HP products. See the “Management
Software and System Tools” area.
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Software and Drivers download pages—These pages provide the latest software and drivers for your
HP products.
•
Management Security
)—HP is proactive in its approach
to the quality and security of all its management software. Be sure to check this website often for the
latest down loadable security updates.
HP Worldwide Customer Service contact numbers are available at
.
HP contact information
For the name of the nearest HP authorized reseller:
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In the United States, see the HP U.S. service locator at
.
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In other locations, see Contact HP Worldwide at
For HP technical support:
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In the United States, for contact options see Contact HP United States at
.
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To contact HP by phone, call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours
a day, 7 days a week. For continuous quality improvement, calls may be recorded or monitored.
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In other locations, see Contact HP Worldwide at
HP contact information 109