HP XP P9000 Command View Advanced Edition Software - Manual (Page 249)

To recover from this condition, go to the database server (file server) and repeat the following steps
for all of the pair volumes that are targets of Application Agent processing:
1. Confirm whether INQUIRY of the primary volume is not allowed, as in this example command
and output:
raidvchkdsp –g Grp01 –d vol01 -v gflag
Group PairVol Device_File Seq# LDEV# GI-C-R-W-S PI-C-R-W-S R-Time
Grp01 vol01 Harddisk1 2332 3 D E E E E E E E E E –
Proceed to step 2 only if the value of the GI attribute is D (INQUIRY is not allowed).
2. Release the INQUIRY of the primary volume as in this example:
raidvchkset –g Grp01 –d vol01 -idb
3. Confirm that the INQUIRY of the primary volume is allowed, as in this example:
raidvchkdsp –g –g Grp01 –d vol01 -v gflag
Group PairVol Device_File Seq# LDEV# GI-C-R-W-S PI-C-R-W-S R-Time
Grp01 vol01 Harddisk1 2332 3 E E E E E E E E E E –
Confirm that the value of the GI attribute is E (INQUIRY is allowed).
User authentication
For a configuration in which user authentication of the command device is enabled and operations
using Application Agent and P9000 RAID Manager coexist, the user who executes each operation
must meet one of the following requirements:
• Among multiple user accounts that have the same user name (example: Administrator ) but
different log-on destinations (such as the domain user and local user), use only one user account.
• Use different user names (example: Domain\Administrator1 and Local\Administrator2 )
for each operation.
If the instructions above are not followed, unexpected log-off from the storage system might occur
because, even though the user authentication for the command device has finished, another user
might overwrite the authentication information.
You must use the same case-sensitive user name when logging on to the OS for all of the following
operations:
• When the user authentication of the command device is performed.
• When the operation of Application Agent is performed.
• When the execution account for the Application Agent service is set.
The user name is case-insensitive when the user logs on to Windows, but the user authentication
functionality of P9000 RAID Manager is case-sensitive. Therefore, Application Agent might fail with
the following error message in spite of finishing the user authentication:
KAVX0006-E An error that stopped processing occurred.
Cause = DRM-10339: The user has not been authorized by P9000 RAID Manager.
If an operation is performed without the requisite authentication and you log off while Application
Agent Application is running, an unexpected error or system freeze might occur. If Application Agent
is frozen, perform the following procedures for recovery:
1. Start the Windows Task Manager.
User Guide 249