HP XP20000XP24000 Disk Array - Manual (Page 60)

Problems Causes and Solutions
Cannot add pool-VOLs.
Causes:
• 1,024 pool-VOLs are already set in the pool.
• The requirements for the pool-VOLs are not fulfilled.
Solutions:
• Add pool-VOLs to another pool. See
“ Creating Pools ” on page 44.
• Add pool-VOLs that fulfill the requirements. See
“ Volume and Pool Requirements ” on page 27.
You cannot assign a V-VOL to a pool.
Cause:
• The pool usage rate is 100%.
Solution:
• Add some pool-VOLs to increase the available capacity of
the pool. See “ Creating Pools ” on page 44.
A pool-VOL is blocked.
Cause:
• A failure occurred in two or more hard disk drives.
Solution:
• Ask HP technical support to solve the problem.
A pool is blocked.
Cause:
• The breaker has been turned off and the shared memory
has been lost, and then the system has been started.
Solution:
• Ask HP technical support to solve the problem.
A problems occurs on the application
software installed in the host computer
in order to monitor the volumes.
Cause:
• Free space for the pool is insufficient.
Solution:
• Check the free space for the pool and increase the capacity
of the pool.
When the host computer tries to access
the port, an error occurs and the host
cannot access the port.
Cause:
• Free space for the pool is insufficient.
Solution:
• Check the free space for the pool and increase the capacity
of the pool.
When you are operating Remote Web
Console, a time-out occurs frequently.
Causes:
• The load on the Remote Web Console computer is too
heavy, so the Remote Web Console computer cannot
respond to the SVP.
• The period of time until a time-out occurs is set too short.
Solutions:
• Wait for a while, and then try the operation again.
• Verify the setting for the environment parameter of the
Remote Web Console RMI time-out period.
For information about how to set the RMI time-out period, see
the HP StorageWorks XP24000 Remote Web Console User’s
Guide.
When the problems cannot be solved by the solutions in Table 17 on page 59, or when problems that
are not in Table 17 on page 59 occur, call HP technical support.
If an error occurs during the operations, the error code and error message will be displayed in the error
message dialog box. For details about the list of error codes displayed in the error message dialog box,
see the HP StorageWorks XP24000 Remote Web Console Error Codes.
60 Troubleshooting