Troubleshoot installation issues, Hardware installation suggestions, Hp software installation suggestions – HP Officejet 7612 Wide Format e-All-in-One User Manual

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Troubleshoot installation issues

If the following topics do not help, see HP support on page 97 for information about HP support.

TIP: You can visit the HP online support website at www.hp.com/support for information and utilities

that can help you correct many common printer problems.

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Hardware installation suggestions

Check the printer

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Make sure that all packing tape and material have been removed from outside and inside the

printer.

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Make sure that the printer is loaded with paper.

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Make sure that no lights are on or blinking except the Ready light, which should be on. If the

Attention light is blinking, check for messages on the printer control panel.

Check the hardware connections

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Make sure that any cords and cables that you are using are in good working order.

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Make sure that the power cord is connected securely to both the printer and to a working power

outlet.

Check the ink cartridges

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Make sure that all of the ink cartridges are firmly installed and aligned in their correct, color-

coded slot. A correctly installed ink cartridge should not move when pulled slightly. The printer

cannot work if all the ink cartridges are not installed.

HP software installation suggestions

Check the computer system

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Make sure that your computer is running one of the supported operating systems. For more

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Make sure that the computer meets at least the minimum system requirements. For more

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If you are using a computer running Windows, make sure that the USB drivers have not been

disabled in the Windows Device Manager.

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If you are using a computer running Windows, and the computer cannot detect the printer,

uninstall and then reinstall the HP software that came with the printer. For more information, see

148 Chapter 8 Solve a problem

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