HP Officejet 7612 Wide Format e-All-in-One - Manual (Page 12)

The printer cannot read the memory device .................................................................... 135
The printer cannot read photos on the memory device ................................................... 135
Solve network problems ................................................................................................................... 136
Solve Ethernet network problems .................................................................................... 136
Solve wireless problems .................................................................................................. 136
Basic wireless troubleshooting ........................................................................ 137
Advanced wireless troubleshooting ................................................................. 138
Step 1: Make sure your computer is connected to your network .... 139
Step 2: Make sure that the printer is connected to your network . .. 140
Step 3: Make sure your computer is not connected over a Virtual
Private Network (VPN) ................................................................... 141
Step 4: Make sure the printer is online and ready .......................... 142
Step 5: Make sure the HP printer labeled (Network) is set as the
default printer driver (Windows only) .............................................. 142
Step 6: Check to see if the firewall software is blocking
communication ............................................................................... 143
After resolving the problems ........................................................................... 143
Reset the Printer Network Settings .................................................................................. 143
Configure your firewall software to work with the printer .................................................................. 145
Solve printer management problems ............................................................................................... 146
Embedded web server cannot be opened ....................................................................... 146
Troubleshoot installation issues ....................................................................................................... 148
Hardware installation suggestions ................................................................................... 148
HP software installation suggestions ............................................................................... 148
Understand the Printer Status Report .............................................................................................. 150
Understand the network configuration page ..................................................................................... 152
Printhead maintenance .................................................................................................................... 154
Clean the printhead ......................................................................................................... 154
Align the printhead ........................................................................................................... 155
Uninstall and reinstall the HP software ............................................................................................. 157
Clear jams ........................................................................................................................................ 158
Clear paper jams ............................................................................................................. 158
Avoid paper jams ............................................................................................................. 160
Appendix A Technical information ................................................................................................................... 162
Warranty information ........................................................................................................................ 163
Hewlett-Packard limited warranty statement ................................................................... 164
Ink cartridge warranty information ................................................................................... 164
Printer specifications ........................................................................................................................ 166
Physical specifications ..................................................................................................... 166
Product features and capacities ...................................................................................... 167
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