HP Officejet 7612 Wide Format e-All-in-One - Manual (Page 148)

Fax tones are recorded on my answering machine
Solution:
● When you have an answering machine on the same phone line you use for fax calls, try
connecting the answering machine directly to the printer as described in Case I: Shared voice/
fax line with answering machine on page 222. If you do not connect the answering machine as
recommended, fax tones might be recorded on your answering machine.
● Make sure the printer is set to receive faxes automatically and that the Rings to Answer setting
is correct. The number of rings to answer for the printer should be greater than the number of
rings to answer for the answering machine. If the answering machine and the printer are set to
the same number of rings to answer, both devices answer the call and fax tones are recorded on
the answering machine.
● Set your answering machine to a low number of rings and the printer to answer in the maximum
number of rings supported. (The maximum number of rings varies by country/region.) In this
setup, the answering machine answers the call and the printer monitors the line. If the printer
detects fax tones, the printer receives the fax. If the call is a voice call, the answering machine
records the incoming message. For more information, see Set the number of rings before
answering on page 73.
The phone cord that came with my printer is not long enough
Solution:
If the phone cord that came with the printer is not long enough, you can use a longer 2-wire phone
cord to extend the length. You can purchase the cord at an electronics store that carries phone
accessories.
TIP: If the printer came with a 2-wire phone cord adaptor, you can use it with a 4-wire phone cord to
extend the length. For information on using the 2-wire phone cord adaptor, see the documentation
that came with it.
To extend your phone cord
1. Using the phone cord supplied in the box with the printer, connect to the port labeled 1-LINE on
the back of the printer.
2. Connect another phone cord and the open port on the coupler and to the telephone wall jack.
Color faxes do not print
Turning the Incoming Fax Printing option off causes the color fax cannot print.
Solution:
● To print color faxes, make sure that the Incoming Fax Printing option in the printer control panel
is turned on.
The computer cannot receive faxes (Fax to PC and Fax to Mac)
Cause
● The computer selected to receive faxes is turned off.
ENWW Solve fax problems 131