HP Officejet 7612 Wide Format e-All-in-One - Manual (Page 130)

◦ The paper might not meet Hewlett-Packard paper specifications (for example, the paper is
too moist or too rough). For more information, see Paper specifications on page 168.
● Check the settings
◦ The quality setting of Fast (which produces draft-quality copies) might be responsible for
the missing or faded documents. Change to the Normal or Best setting.
● Check the original
◦ The accuracy of the copy depends on the quality and size of the original. Use the Copy
menu to adjust the brightness of the copy. If the original is too light, the copy might not be
able to compensate, even if you adjust the contrast.
◦ Colored backgrounds might cause images in the foreground to blend into the background,
or the background might appear in a different shade.
◦ If you are copying a borderless original, load the original on the scanner glass, not the ADF.
For more information, see Load an original on the scanner glass on page 14.
◦ If you are copying a photo, be sure to load it on the scanner glass as indicated by the icon
on the scan bed.
Size is reduced
● The reduce/enlarge or other copy feature might have been set from the printer control panel to
reduce the scanned image. Check the settings for the copy job to make sure that they are for
normal size.
● The HP software settings might be set to reduce the scanned image. Change the settings, if
needed. For more information, see the on-screen Help for the HP software.
● The dirty scanner glass might reduce the scanned image. Clean the scanner glass or lid
backing. For more information, see Maintain the printer on page 22.
Copy quality is poor
● Take steps to improve the copy quality
◦ Use quality originals.
◦ Load the paper correctly. If the paper is loaded incorrectly, it might skew, causing unclear
images. For more information, see Paper specifications on page 168.
◦ Use or make a carrier sheet to protect your originals.
● Check the printer
◦ The scanner lid might not be closed correctly.
◦ The scanner glass or lid backing might need cleaning. For more information, see Maintain
the printer on page 22.
◦ The automatic document feeder (ADF) might need cleaning. For more information, see
Maintain the printer on page 22.
● Print a Print Quality Diagnostic Page and follow the instruction on the page to resolve poor
quality copy problems. For more information, see Print quality troubleshooting on page 106.
ENWW Solve copy problems 113