Canon Color imageCLASS MF8580Cdw - Manual (Page 106)

106
Resolve an Error Code
If an error occurs, a report that contains a three-digit error code is printed. Locate the error code in the table and follow the
recommended actions to resolve the problem.
Error code
For more details about other error codes, see [Troubleshooting] 
[When an Error Code Appears] in the e-Manual.
Error Code Cause Action
#001 A document jams in the feeder. Remove the jammed document.
#003
Transmission failed due to the high
volume of data.
When sending a fax:
• Reduce the scanning resolution, and try to send the document
again.
When receiving a fax:
• Reduce the scanning resolution or ask the sender to divide the
document before sending it again.
#005
A fax recipient did not respond
within 35 seconds.
Repeat the sending procedure from the beginning. Additionally,
ask the recipient to check the fax machine. When making an
overseas call, add a pause to the fax number.
#012
The recipient’s machine has run out
of paper.
Ask the recipient to ensure that paper is loaded in their machine.
#018
You cannot send a fax because the
line is busy or disconnected.
Wait a moment, and then try again. If you are still unable to send
the document, ask the recipient to verify that the fax machine is
ready to receive a fax.
No pause was added to the fax
number when attempting an
international fax transmission.
Add a pause after the country code or in front of the fax number,
and then redial the number.
#022
Sending faxes from a computer is
restricted.
The restriction needs to be canceled. Contact your administrator
for more information. For details, see [Security]  [Restricting
the Machine’s Functions]  [Restricting Access to Address
Book and Sending Functions]  [Prohibiting PC Faxing] in
the e-Manual.
A fax could not be forwarded
because the specified destination
was deleted from the Address Book.
Register the forwarding destination again, and check the fax
forwarding settings. For details, see [Basic Operations] 
[Registering in the Address Book] or [Faxing]  [Sending
and Receiving Faxes According to Your Purposes] 
[Forwarding Received Faxes] in the e-Manual.
#037 The machine’s memory is full. Print, send, or delete any documents stored in memory.
#099
Printing, sending, or receiving was
canceled.
Print, send, or receive documents again as necessary.
#995
A document waiting to be sent has
been canceled by a user.
Try to send the document again.