Milestone Central 3.7 - Manual (Page 18)

Milestone XProtect 3.7; Administrator’s Manual
Server: Connection Troubleshooting
The following issues may occasionally occur once you have installed the XProtect Central Server
and clients begin to connect to it. For each issue, one or more solutions are available.
• Client Login Fails with “Error 401 – Unauthorized” Message (immediately below)
• Client Login Fails with “Method Not Allowed” Message (see page 20)
• Client Login Fails with “Cannot load type …” Message (see page 20)
• Client Login Fails with “The Remote Server Returned …” Message (see page 21)
Client Login Fails with “Error 401 – Unauthorized”
Message
This issue may be caused by three different settings, and consequently resolved in one of the three
following ways:
Solution 1: Change Login Settings
If using a local user account on the server: When specifying user name during login, make sure
that you only specify the user name itself (i.e. do not specify for example serverpc/username), and
that the Domain field is left empty.
Solution 2: Change Simple File Sharing Settings
If using a local user account on the server, the default settings in Windows Professional specify that
simple file sharing is used. This may conflict with XProtect Central Server, and should be changed
the following way:
1. On the computer running XProtect Central Server, right-click the Start button, and select
Explore.
2. In the Start Menu window, select the Tools menu, then select Folder Options...
3. Select the View tab.
4. Scroll to the bottom of the Advanced settings list, and make sure that the Use simple file
sharing (Recommended) check box is cleared.
5. Click OK, and close the Start Menu window.
Solution 3: Change IIS Settings
Before the XProtect Central Server can be accessed by XProtect Central Clients, do the following to
configure the Milestone XProtect Central Internet Information Service (IIS):
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