Antex Electronics StudioCard AV Pro, StudioCard 2000, & SC-22 - Manual (Page 130)

C o n t a c t i n g T e c h n i c a l S u p p o r t C h a p t e r 7
Antex Electronics Corporation Antex StudioCard 7-9
Contacting
Technical
Support
Antex Electronics, Inc. offers unlimited, no charge technical
support for StudioCard users. If you cannot resolve the
problem with your StudioCard using the troubleshooting
information in this chapter or on our web site, www.antex.com,
contact Antex Electronics directly.
E-Mail Contacting Antex via e-mail allows us to clearly and precisely
understand your problem. We have found it to be one of the
best methods for quickly resolving issues.
When using e-mail to contact Antex, please provide the
following information in your note.
Name
Daytime phone
Indication that you have a StudioCard
Processor type (Intel or Alpha)
Operating system version and installed Microsoft service
packs
Description of other boards in your system
Detailed description of the problem, and what events led to
its appearance, for example, “Everything was working fine,
and then I installed…”
Any other information you feel appropriate
E-mail this information to [email protected] and a technician
will respond back to you via phone or e-mail.