Alpha Technologies INEX Inverter System - Manual (Page 54)

Technical Support
Technical support staff are available for answering general questions related to installation, operation
and maintenance of Argus products. In Canada and the USA, call Argus toll free 7:30 am to 5:00 pm
Pacific Standard Time at:
+1-888 GO ARGUS
(+1-888-462-7487)
For emergencies, call +1-888-GO-ARGUS 24 hours a day, seven days a week.
Customers outside Canada and the USA, call +1-604-436-5547 for technical support.
Training
Argus offers various levels of product and technical training. These workshops provide a mix of
theory and hands on application for qualified customers. Please consult your sales representative for
course schedules, locations and costs, or visit our website at www.argusdcpower.com.
Factory Repair and Servicing
All service, beyond initial adjustments, should be carried out by qualified factory service personnel.
For these procedures, please contact Argus Technologies at the locations listed to the right.
Product Returns
Before returning any product for service, please obtain a Return Material Authorization (RMA) number
from an Argus factory service representative. The representative will require the model and serial
number, as well as a brief description of the problem prior to issuing the RMA number. All material
must be pre-authorized before being returned.
See document 048-507-10 “Warranty and Repair Information” for more details.
Moving and Storage
Units must be suitably packed in the original shipping container (or equivalent) prior to re-shipping.
The box should be completely enclosed and constructed of wood or double-wall, corrugated
cardboard. At least 3” of foam or shock absorbing packing material must surround the unit.
FACTORY SERVICE INFORMATION
048-527-10-I1 Rev L (09/2007)
Canada and USA toll free 24 hour emergency technical support: +1 888 GO ARGUS (462 7487) Outside North America: +1 604 436 5547
Factory Service Centers
Canada and International
Argus Technologies Ltd.
ATTN: RMA Returns
7033 Antrim Avenue
Burnaby, BC, V5J 4M5 Canada
Tel: +1 604 436 5900
Fax: +1 604 436 1233
Email: [email protected]
USA
Argus Technologies Inc.
ATTN: RMA Returns
3116 Mercer Avenue
Bellingham, WA, 98225 USA
Tel: +1-360 756 4904
Fax: +1-360 647 0498
Email: [email protected]
Asia-Pacific
PCM Electronics (Dong Guan) Co., Ltd.
Hongli Industrial Area, Miaobian, Liaobu Town,
Dongguan City, Guangdong Province,
523400 China
Tel: +86 755 8895 3310
Fax: +86 755 8895 3307
Authorized Service Center
Argentina
Argus Technologies de Argentina
Belen 315, Capital Federal, Buenos Aires,
1407l Argentina
Tel: +54 (11) 4672 4821
Fax: +54 (11) 4504 4698
Cell: +54 9 (11) 4993 9996
Email: [email protected]
Asia
Argus Technologies Asia Pte Ltd
Blk 6 Tagore Lane #160
Singapore 787570
Tel: +65 6458 8900
Fax: +65 6458 2122
Australia
CPS National
8/376 Newbridge Rd
Moorebank, NSW, 2170 Australia
Tel: +61 02 9822 8977
Fax: +61 02 9822 8077
Australia/New Zealand
Alpha Power Systems Pty Ltd
Unit 3, 30 Heathcote Road
Moorebank, NSW, 2170 Australia
Tel: +61 02 9602 8331
Fax: +61 02 9602 9180
Century Yuasa
37 - 65 Colbalt Street
Carole Park QLD 4300
Australian Sales & Service
Tel: +61 07 3361 6587
Fax: +61 07 3361 6705
New Zealand Sales & Service
Tel: +64 9 978 6689
Fax: +64 9 978 6677
Canada
Compower Systems Inc.
118 Tiffield Road
Toronto, ON, M1V 5N2 Canada
Tel: +1 416 293 3088
Fax: +1 416 293 0671
Europe
Alpha Technologies Europe Ltd.
Cartel Business Estate
Edinburgh Way
Harlow, Essex, CM20 2DU UK
Tel: +44 1279 422110
Fax: +44 1279 423355
Mexico & Central America
Technologies Argus First De Mexico SA de CV
Anatole France No. 17
Col. Polanco
Mexico City, 11560 Mexico
Tel: +52 55 5280 6990
Fax: +52 55 5280 6585
South America
Argus Technologies Argentina
Santo Tome 2573, Capital Federal
Buenos Aires, 1416 Argentina
Tel: +54 11 4504 4698
Cell: +54 9 11 4993 9996
E-pager: [email protected]
Turkey
IPC Enerji Elk San ve TIC AS
Inonu cad. Kanarya sok. No:20
Yenisahra - Kadikoy
Istanbul, Turkey
Tel: +90 216 317 41 42
Fax: +90 216 472 90 66