14 troubleshooting – GE Industrial Solutions Entellisys System Test Kit User Manual
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Troubleshooting
59
1.14 Troubleshooting
Table 1-20 Troubleshooting
Error
Potential Cause
Suggested Fix
Main Menu—Test Menu and
Manual Injection Button grayed
out
When there is a problem in the
Power DAQ driver or with the
Hardware cards, these buttons will
not be available to inject signals
from the test kit.
Check System information in the
Test Kit administration.
Contact GE Post Sales Service for
technical support (see
).
Self Test Error—Memory Failure
Correct the Physical Memory
problem and restart the machine.
Have User Administrator check
physical memory space. Or, send
unit for repair.
Contact GE Post Sales Service for
technical support (see
).
Self Test Error—Hardware
Configuration Error
Problem in Hardware
Wrong Power DAQ drivers
Check System information in the
Test Kit administration.
Contact GE Post Sales Service for
technical support (see
).
Self Test Error—Test Kit Setup
Invalid File Setting requires
reinstallation of test kit software.
Mismatch in the installed software
and hardware versions.
Check System information in the
Test Kit administration.
Contact GE Post Sales Service for
technical support (see
).
Self Test Error—Ethernet
Connectivity
Cable not connected.
Verify USB cable is connected to
both the System Test Kit and the
HMI.
HMI USB-to-USB Network Bridget
IP Address is not set properly in the
test kit.
Verify the address in Test Kit
Administration, HMI Setup. Default
address is 192.168.2.50, which
matches the HMI setup. Only in rare
cases should this be changed. See
DEH-230 Entellisys Low Voltage
Switchgear System Administrator
Manual for details.
Verify USB port enabled.
Requires User Admin to log onto
unit.
Download Switchgear
Configuration from HMI
Error Msg—“Download Failed.
Check the USB cable and verify
the IP address configuration of
HMI and System Test Kit”
Cable not connected.
Verify USB cable is connected to
both the System Test Kit and the
HMI.