Ocean Optics LIBS2000+ - Manual (Page 41)

Chapter 4
Troubleshooting
Overview
The following sections contain information on troubleshooting issues you may encounter when using the
LIBS 2000+ system. If the suggested solutions do not correct the situation, contact Ocean Optics
Technical Support.
HR2000 Connected to PC Prior to OOILIBS
Installation
If you connected your Ocean Optics USB device(s) to the computer prior to installing your Ocean Optics
software application, you may encounter installation issues that you must correct before your Ocean
Optics device will operate properly.
Follow the applicable steps below to remove the incorrectly installed device, device driver, and
installation files.
Note
If these procedures do not correct your device driver problem, you must obtain the
Correcting Device Driver Issues document from the Ocean Optics website:
http://www.oceanoptics.com/technical/engineering/correctingdevicedriverissues.pdf .
Remove the Unknown Device from Windows Device
Manager
► Procedure
1. Open Windows Device Manager. Consult the Windows operating instructions for your computer
for directions, if needed.
2. Locate the Other Devices option and expand the Other Devices selection by clicking on the "+"
sign to the immediate left.
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