ZyXEL Communications Broadband Security Gateway P-312 - Manual (Page 222)

P312 Broadband Security Gateway
Troubleshooting 21-1
Chapter 21
Troubleshooting
This chapter covers the potential problems you may run into and the possible remedies. After
each problem description, some instructions are provided to help you to diagnose and to solve the
problem. Please see our supporting disk for further information.
21.1 Problems Starting Up the Prestige
Table 21-1 Troubleshooting the Start-Up of your Prestige
Problem Corrective Action
None of the LEDs are on when
you power on the Prestige Check the connection between the AC adapter and the Prestige.
If the error persists, you may have a hardware problem. In this case,
you should contact technical support.
1. Check to see if the Prestige is connected to your computer’s serial
port.
VT100 terminal emulation
9600 bps is the default speed on
leaving the factory. Try other
speeds in case the speed has
been changed.
Cannot access the Prestige via
the console port.
2. Check to see if the
communications program is
configured correctly. The
communications software should
be configured as follows:
No parity, 8 Data bits, 1 Stop bit,
Data Flow set to None.