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Troubleshooting – Zebra Technologies 160S User Manual

Page 76

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Troubleshooting

This section contains troubleshooting charts used to localize and repair

the printer when faults occur. The procedures called out in the

ACTION column may be performed by the operator or by a service

technician when indicated.

SYMPTOM

DIAGNOSIS

ACTION

All indicator lights never light. No AC Power applied to the

printer.

Ensure that the AC power cable is con-

nected to a working voltage source.

Faulty AC power fuse.

Refer to “Installation” for fuse replace-

ment procedures.

No voltage available from the

internal power supply.

Call a service technician.

Printer locks up when running

Power-On Self Test.

An improper configuration was

set.

Reload factory defaults. Then, set cor-

rect parameters. See “Operation.”

POWER light ON, other lights

all OFF or all ON and the

printer locks up.

ROM CRC test has failed.

Call a service technician.

CALIBRATE light is OFF but

all other lights are ON.

Dynamic RAM failed.

Call a service technician.

CALIBRATE light and

POSITION light OFF but all

other lights ON.

FONT ROM error.

Call a service technician.

PRINTHEAD light is ON,

printing continues.

Printhead under-temperature

condition.

Wait until printhead warms up. If con-

dition persists and print quality is af-

fected, move printer to a warmer

environment. If print quality is accept-

able, no action is required.

Printer stops. PAUSE light and

PAPER/RIBBON light both

ON.

Media incorrectly loaded or not

loaded.

Load media correctly. See

Media Load-

ing

in “Installation.”

Misadjusted Media Sensor.

Media not calibrated.

Check position and sensitivity of Media

Sensor and/or calibrate media. See

“Adjustments” and “Configuration and

Calibration.”

Zebra S-Series User’s Guide

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