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Dvd multi drive, Dvd multi drive -13 – Toshiba M30 User Manual

Page 161

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9-13

T

ROUBLESHOOTING

• Do not connect/ disconnect external devices or

install/remove internal cards during writing.

If problems persist, contact your dealer.

DVD Multi drive

For more information, refer to Chapter 4,

Operating Basics

.

Problem

Procedure

You cannot access

Make sure the drive’s drawer is securely

a CD/DVD in the drive

closed. Press gently until it clicks into place.

Open the drawer and make sure the CD/DVD is
properly seated. It should lie flat with the label
facing up.

A foreign object in the drawer could block laser
light from reading the CD/DVD. Make sure there
is no obstruction. Remove any foreign object.

Check whether the CD/DVD is dirty. If it is, wipe
it with a clean cloth dipped in water or a neutral
cleaner. See the

Media care

section in Chapter 4

for details on cleaning.

Some CD/DVDs

The software or hardware configuration may

run correctly, but

be causing a problem. Make sure the

others do not

hardware configuration matches your software’s

needs. Check the CD/DVD’s documentation.

Hardware and system checklist