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Troubleshooting —continued – Onkyo 29344937 User Manual

Page 95

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95

Troubleshooting

—Continued

• If the message “Resolution Error” appears on the AV

receiver’s display, this indicates that your TV does not
support the current video resolution and you need to
select another resolution on your DVD player.

Reception is noisy, stereo FM reception suffers
from hiss, or the FM STEREO indicator doesn’t
light up
• Relocate your antenna.
• Move the AV receiver away from your TV or

computer.

• When listening to an AM station, operating the remote

controller may cause noise.

• Passing cars and airplanes can cause interference.
• Concrete walls weaken radio signals.
• If nothing improves the reception, install an outdoor

antenna.

The remote controller doesn’t work
• Make sure that the batteries are installed with the

correct polarity (page 16).

• Make sure that the remote controller is not too far

away from the AV receiver and there’s no obstruction
between the remote controller and the AV receiver’s
remote control sensor (page 16).

• Make sure you’ve selected the correct remote

controller mode (pages 17 and 86–92).

• Make sure you’ve entered the correct remote control

code (page 84).

Can’t control other components
• Make sure you’ve selected the correct remote

controller mode (pages 17 and 86–92).

• If you’ve connected an

-capable Onkyo RI Dock to

the TV/TAPE IN, CBL/SAT IN or VCR/DVR IN
jacks, for the remote controller to work properly, you
must set the Input Display to “DOCK” (page 45).

• The entered remote control code may not be correct. If

more than one code is listed, try each one.

• With some AV components, certain buttons may not

work as expected, and some may not work at all.

• To control an Onkyo component that’s connected via

, point the remote controller at the AV receiver. Be

sure to enter the appropriate remote control code first
(page 85).

• To control an Onkyo component that’s not connected

via

, or another manufacturer’s component, point

the remote controller at that component. Be sure to
enter the appropriate remote control code first
(page 84).

There’s no sound
• Make sure your iPod or iPhone is playing.
• Make sure your iPod or iPhone is inserted properly in

the Dock.

• Make sure the UP-A1 series Dock is connected to the

UNIVERSAL PORT jack on the AV receiver.

• Make sure the AV receiver is turned on, the correct

input source is selected, and the volume is turned up.

• Make sure the plugs are pushed in all the way.
• Try resetting your iPod or iPhone.

There’s no video
• Make sure that your iPod or iPhone’s TV OUT setting

is set to On.

• Make sure the correct input is selected on your TV or

the AV receiver.

• Some versions of the iPod or iPhone do not output

video.

The AV receiver’s remote controller doesn’t
control your iPod or iPhone
• Make sure your iPod or iPhone is properly inserted in

the Dock. If your iPod or iPhone is in a case, it may
not connect properly to the Dock. Always remove
your iPod or iPhone from the case before inserting it
into the Dock.

• The iPod or iPhone cannot be operated while it’s

displaying the Apple logo.

• Make sure you’ve selected the right remote mode.
• When you use the AV receiver’s remote controller,

point it toward your amp.

• If you still can’t control your iPod or iPhone, start

playback by pressing your iPod or iPhone’s Play
button. Remote operation should then be possible.

• Try resetting your iPod or iPhone.
• Depending on your iPod or iPhone, some buttons may

not work as expected.

The AV receiver unexpectedly selects your iPod
or iPhone as the input source
• Always pause iPod or iPhone playback before

selecting a different input source. If playback is not
paused, the Direct Change function may select your
iPod or iPhone as the input source by mistake during
the transition between tracks.

Tuner

Remote Controller

Dock for iPod or iPhone

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