Nortel Networks Attendant Console - Manual (Page 93)

Attendant Console User Guide
93
Index
Numerics
1st Contact, 27
2nd Contact, 27
3rd Contact, 27
A
About Attendant Console 29
Active Call 33
Adding notes to employee records 76
All extensions 18
All extensions box 21
Answer next 28
Answering calls as an attendant 46
Assigned extension rings 19
Assigned tab
Directory list 18
Assigned tab view 42
Assistant attendant 17, 91
Assistant Extension box 39
Attendant
assistant 17
backup 9, 14
features 19
In and Out buttons 29
overflow 9, 16
Attendant Console
Attendant button 20
Introduction 7
Attendant Console Help 29
Attendant Console window 11, 23
Attendant Extension 11
Attendant Monitor 26
Attendant setups, types 12
Attendant, main full-time 12
Attendant, part-time main 13
B
Backup attendant 9, 14
BLF tab view 71
Blue Loop button 33
C
Calendar button 83
Call 28
joining calls 60
making a call 64
screening 58
transferring 52
Call Forwarded 43
Call Notification dialog box 19
Call overflow occurs 16
Call processing area
Call button 38
Camp On button 38
Link Transfer button 38
Page button 37
Screen button 37
Transfer button 37
using 38
VMTransfer button 38
Callback 33
Caller information
finding and editing 70
Caller Information options
Edit button 34
Hold button 34
Park/Page button 34
Release button 34
Caller menu 28
Caller record
creating new 67
deleting 70
Caller Type 35
Calls by customers report 79
Calls to employees report 79
City box 39
Client component
restoring Attendant Console window 20
starting 11
Transfer options 22
Close button 40
Company box 35
ConsoleServiceDB 85
Contacting employees using Voice Call 59
Contacts boxes 36, 48
using 48
Creating a new caller record 67