Nortel Networks Attendant Console - Manual (Page 88)

88 Chapter 6 Generating reports
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Selecting employees and customers for the report
Some types of reports, especially those that concern call data, let you select sets of employees,
customers, or both. The information for the set you select is summarised in the report. Reports
have categories that are appropriate to the type of report that you chose. If your report type does
not need or allow these selections, the Employees and Customers options are unavailable.
To select employees or customers
1 Click either the Employees or Customers option.
The Employee or Customer Record Selection dialog box appears.
2 The Selection dialog box contains a list of Employees or Customers. The list of Customers has
a single column that lists the Customer’s Company Name. The list of Employees has several
columns that list the employee’s last, first and middle names, and telephone extension. You
can resize the columns by dragging the column header edges in the bar at the top of the list.
3 You can choose either a single item or multiple items. Items that you select appear highlighted
in blue. Choose a single item by clicking it. Choose multiple items by pressing the Control key
while you click the items you want. You can select up to 100 items from the list. If you require
more than 100 items, create several reports with different selection lists, or click the All
button.
4 Click the OK button.
The Customer or Employee Record Selection dialog box closes and the Selection list box
displays the items you selected from the dialog box.
Note: The first time you click one of these options after you connect to a database, there
is a pause while Reports builds the directory. After Reports builds the directory, if you
click an option, there is a pause while Reports opens the dialog box. If a directory is
large, the pause can be several seconds long. After the pause, the Selection dialog box
appears.