Nortel Networks Attendant Console - Manual (Page 10)

10 Chapter 1 Introduction to Attendant Console
P0936572 02
Choice of Attendant types
You can set up each computer to handle calls either as a main attendant, or an overflow, backup or
assistant attendant. Each attendant type gives you flexibility in responding to calls. This ensures
that calls can be handled in a professional and prompt manner. For detailed information about
attendant setups, refer to
“Types of attendant setups” on page 12 .
Reports You can generate reports that contain information such as the number
of incoming calls and who answers the calls. This information shows
the calling trends in the business and the performance of the
telephone system.
Ability to handle growth A one-time purchase of Attendant Console is often all that is needed. If
you want to add more attendant positions as the company grows,
Attendant Console is easily expandable.