Overflow attendant – Nortel Networks Attendant Console User Manual
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16 Chapter 2 Getting started
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Overflow attendant
An overflow attendant receives calls that are redirected from another attendant position whose
Loop buttons are occupied with calls. For example, if a main attendant is handling six incoming
calls, the next call is redirected to the overflow attendant until one of the main attendant’s six Loop
buttons is available. If all the Loop buttons are in use, the Loop overflow icon appears in the
Attendant Status Bar and the overflow call goes to the overflow attendant. For more information
on the Loop overflow icon, see
The overflow attendant can also operate as a main attendant, an assistant attendant or any
combination of the attendant types.
After you set up an Attendant computer as the overflow, each Attendant computer that is set up to
receive incoming calls must be set up to redirect calls to the overflow Attendant computer
whenever overflow occurs. You must activate the overflow feature at each Attendant computer.
To set the overflow extension
1
On the Tools menu, click Options.
The Options dialog box appears with the Options tab displayed.
2
In the Redirect calls to option, in the Extension box, type the overflow attendant’s extension
number.
3
Select Call overflow occurs to redirect calls when all of the main attendant’s Loop buttons are
busy with calls.
4
Click the OK button.
Note:
The system can redirect calls to another Attendant Console attendant or any
extension number.