Nortel Networks Attendant Console - Manual (Page 45)

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Attendant Console User Guide
Chapter 4
Handling calls
With Attendant Console you can manage calls using a mouse or a keyboard. When a call comes in,
you can respond to the caller using either a telephone or a headset. If you use a headset your hands
are free to use your computer.
Basic call processing with Attendant Console
• Answering a call.
Refer to
“Answering calls as an attendant” on page 46 .
• Putting an employee’s extension in the Target list box.
Refer to
“Using the Target list box” on page 48 .
• Transferring a call.
Refer to
“Transferring a call” on page 52 .
Other call processing functions
• Parking an incoming call and page the employee.
Refer to
“Parking, holding and screening calls” on page 54 .
• Linking and joining calls.
Refer to
“Linking and Joining calls” on page 60 .
• Handling a callback call.
Refer to
“Handling a callback call” on page 62 .
• Making a call from your extension.
Refer to
“Making a call from your extension” on page 64 .
• Managing calls at the employee’s telephone.
Refer to
“Handling calls at an employee’s telephone” on page 65 .
This chapter explains how you handle calls using the Attendant window. For more information
about the Attendant window, refer to
“Components of the Attendant Console window” on page 23 .