Nortel Networks Attendant Console - Manual (Page 35)

Chapter 3 Using the Attendant Console window 35
Attendant Console User Guide
The Edit Caller Information dialog box
Use the Edit Caller Information dialog box to change or add information about callers.
To access the Edit Caller Information dialog box
1 Below the Caller Information options, click the Edit button.
The Edit Caller Information dialog box appears.
Name Contains the caller’s name. A first time caller name is the Caller ID name
provided by the telephone company. You can change this Caller ID name to
the caller’s name.
Caller Type Contains the classification of the caller. There are five types: Unclassified,
Personal, Employee, Vendor and Customer.
Company Contains the name of the company associated with the caller. The Caller ID
name automatically appears in this box. You can edit the name here or in the
Caller Information options.
Phone
Contains the telephone number of the caller.
City, State/Province, and
ZIP/Postal Code Contains the caller’s address.