Screening calls – Nortel Networks Attendant Console User Manual
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58 Chapter 4 Handling calls
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Screening calls
You can screen calls by asking an employee whether they want to talk to the caller.
To screen and transfer a call
1
Click the Screen button.
The active call goes on hold. The Loop button changes color to blue. The extension rings and
the Screen Transfer dialog box appears.
2
Ask the person being called if they can take the call. If the answer is yes click the Transfer
Now button and the call transfers. If the answer is no follow steps 3 to 5.
3
Click the Cancel button.
4
Click the Loop button on which the call is being held to reconnect with the caller.
5
Process the call accordingly.