Nortel Networks Attendant Console - Manual (Page 32)

32 Chapter 3 Using the Attendant Console window
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Using the toolbar
The toolbar contains several buttons that provide quick and easy access to some of the Attendant
Console functions.
To display the toolbar
1 On the View menu click Toolbar.
The toolbar is displayed across the top of the Attendant window below the menu bar.
Toolbar buttons
Use the In and Out buttons to indicate whether or not you can take calls.
Use the Link button to access Centrex or CO line features (such as
off-premise transfer or conference) or other systems or carriers while on an
outside call. For more information, refer to
“Linking and Joining calls” on
page 60 .
Use the DTMF button to dial DTMF-tone digits to the external number in the
Target list box. This must be used with the Link button and with outdialing
on an active line to access other systems or carriers such as Centrex. This
button also sends special characters (such as * and #) from the Target list
box to other services such as Interactive Voice Response (IVR) and
Business Communications Manager 2.5 messaging services.
Use the Join button to connect two callers by joining the active call with the
call that is on hold at the Attendant Console. Refer to
“Linking and Joining
calls” on page 60 .
Use the View Parked button to display the Parked dialog box, which lists
parked calls. Calls can be parked and retrieved from any telephone
connected to your Business Communications Manager 2.5 system. Refer to
“Parking calls and paging employees” on page 54 .
Use the Voice Call to initiate a call from your telephone to the speaker of
another telephone without causing the telephone to ring. Refer to
“Parking
calls and paging employees” on page 54 .
Six Loop buttons, labeled F1 to F6, are used to answer calls. Each Loop
button represents call. The color of the Loop button and the word that
appears shows the type of call activity occurring.
You can display or hide Loop buttons. On the View menu click Hide Loop
Buttons. When a check mark appears, only active Loop buttons appear.
When Hide Loop Buttons is not selected, all the Loop buttons appear.