Nortel Networks Attendant Console - Manual (Page 7)

7
Attendant Console User Guide
Chapter 1
Introduction to Attendant Console
About Attendant Console
Attendant Console is a call-management application that gives your business centralised call
management and call activity reporting capability. Attendant Console runs on one or more
Pentium
® class personal computers.
This guide tells an attendant how to set up and use Attendant Console, and how to use Attendant
Console setups that meet your business’ call handling needs.
You can customise Attendant Console to suit your company’s call management needs. Your
telephone attendant uses Attendant Console’s graphical user interface to:
• originate calls
• answer and manage multiple calls
• view a company’s name before answering a call
• record, add and change caller information for future use
• quickly access information about a caller
• transfer calls to employees or their voice message mailbox
• send the caller’s name to the employee’s telephone display
• park calls and page employees
• view information in a Directory about your company’s employees such as their extension
number, person status and telephone status
• create and print reports showing how incoming calls are handled
• view the status of extensions in the company’s Attendant Console system