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Appendix a troubleshooting, A.1 troubleshooting chart – Planet Technology WGS3-2620 User Manual

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WGS3 Layer 3 Switch User’s Manual

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Appendix A Troubleshooting

A.1 Troubleshooting Chart

Troubleshooting Chart

Symptom Action

Cannot connect using

Telnet, Web browser, or

SNMP software

• Be sure you have configured the agent with a valid IP address,

subnet mask and default gateway (Layer 2 of WGS3-2620).

• Check that you have a valid network connection to the switch and

that the port you are using has not been disabled.

• Check network cabling between the management station and the

switch.

• If you cannot connect using Telnet, there may already be four active

sessions. Try connecting again at a later time.

Can’ t access the

on-board configuration

program via a serial port

connection

• Be sure you have set the terminal emulator program to VT100

compatible, 8 data bits, 1 stop bit, no parity, and 19200 bps.

• Check that the null-modem serial cable conforms to the pin-out

connections provided in Appendix B.

Forgot or lost the

password

• Reinstall the switch firmware as described on the next page.

Otherwise, contact Technical Support for help.