5 troubleshooting, Troubleshooting – Siemens SICLOCK TC 400 User Manual

Page 66

Configuration Tool

7-64

SICLOCK

TC 400

7.5

Troubleshooting

The following is a list of FAQs and problem solutions for the SICLOCK TC 400
configuration tool.

Table 7-5

Problem solutions for the configuration tool

Question/Problem

Cause/Remedy

Authorization not possible in offline mode

The data does not contain authorization parameters. You must perform an
online authorization.
See Authorization (Section 7.2.2).

A connection cannot be established to the device

• Check whether the correct IP address has been set in the configuration tool.
• Check whether there is a network connection.
• Check whether the TCP:2155 port has been released for the connection or

already being used by another application.

An event cannot be acknowledged.

This is a persistent message pending on the device.
See also General functions (Section 7.2).

No interaction with the device in online mode (hourglass)

The connection to the device has been separated and must be established
again.
See also Establish/disconnect online connection (Section 7.2.1).

Parameter cannot be edited

• The parameter is a display parameter

See Parameters (Section 7.3)

• The current authorization level is too low

See Authorization (Section 7.2.2)

• The parameter does not have a parameter value

In this case, the parameter must be read from the device again.

Parameters and archives are displayed in a language other than the user interface

The language set in the configuration tool is not available in the device.
See Menus (Section 7.1)

Parameter is not written during the upload

It is a critical operating parameter

that is explicitly excluded from an upload.

Such parameters must be written individually.
See Parameters (Section 7.3) and Reading parameters / writing parameters
/ resetting parameters to factory settings (Section 7.3.4).