Service (customer care), Guarantee certificate (united kingdom) – Siemens gigaset SE551 User Manual
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Gigaset SE551 WLAN dsl/cable / deutsch / A31008-M1029-B101-1-19 / customer_care.fm / 25.10.2006
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Service (Customer Care)
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You have access to straightforward support concerning technical aspects of your
device and how to operate it through our Online Support on the Internet:
It provides you with 24/7 support for all our products. It also provides interactive
troubleshooting, a list of FAQs and answers plus user guides and current software
updates for you to download.
You will also find frequently asked questions and answers in this user guide and in
the document "Gigaset WLAN. Practical tips" on the included CD.
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For fast and dependable assistance with any repairs or guarantee/warranty claims,
contact our Service Centres in:
Please have your proof of purchase ready when calling.
Replacement or repair services are not offered in countries where our product is not sold
by authorised dealers.
Please address any questions about the DSL or cable connection to your network
provider.
Guarantee certificate (United Kingdom)
Without prejudice to any claim the user (customer) may have in relation to the dealer or
retailer, the customer shall be granted a manufacturer's Guarantee under the conditions
set out below:
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In the case of new devices and their components exhibiting defects resulting from
manufacturing and/or material faults within 24 months of purchase, Siemens shall,
at its own option and free of charge, either replace the device with another device
reflecting the current state of the art, or repair the said device. In respect of parts
subject to wear and tear (including but not limited to, batteries, keypads, casing),
this warranty shall be valid for six months from the date of purchase.
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This Guarantee shall be invalid if the device defect is attributable to improper
treatment and/or failure to comply with information contained in the user manuals.
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This Guarantee shall not apply to or extend to services performed by the authorised
dealer or the customer themselves (e.g. installation, configuration, software
downloads). User manuals and any software supplied on a separate data medium
shall be excluded from the Guarantee.
United Kingdom
0 87 05 33 44 11
Ireland
18 50 77 72 77