Logging out of acd hunt groups, Stopping the acd hunt group wrap-up timer – Mitel 5212 User Manual

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Mitel

Model 5212/5224 IP Endpoint User Guide for Inter-Tel

5000 Systems

Hunt

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Logging out of ACD Hunt Groups

You can log out of all ACD hunt groups at once or log out of each hunt group one at a time.

To log out of one or more ACD hunt group:

1. Do one of the following:

•

Dial 328 to log out of all of your ACD hunt groups. The display shows AGENT
LOGGED OUT OF ALL ACDS.

•

Dial 327 to log out of one hunt group at a time.
If you were logged in to only one hunt group, the display shows AGENT
LOGGED OUT OF HUNT GROUP .
If you were logged in to more than one hunt group, the display shows AGENT
LOGOUT HG #. Enter the extension number of the ACD hunt group.

Stopping the ACD Hunt Group Wrap-up Timer

Each time you end an ACD hunt group call, a wrap-up timer starts. The default wrap-up
time is 15 seconds. Your system administrator can change the wrap-up timer settings.

Until this timer expires, you will not receive another hunt group call; however, you can stop
the wrap-up timer to allow calls to your extension.

To stop the wrap-up timer:

With the handset on-hook, dial 329. The display shows ACD WRAP-UP
TERMINATED.

This manual is related to the following products:

5224