Mitel 5212 - Manual (Page 67)

Mitel ® Model 5212/5224 IP Endpoint User Guide for Inter-Tel ® 5000 Systems 49
Hunt
Grou
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Hunt Groups
Hunt groups are groups of internal parties (agents) who share a common (hunt group)
extension number. Calls can either be placed to the hunt group (using the hunt group
extension number) or to a specific agent (using the agent’s extension number). Hunt
groups are programmed by the system administrator.
Hunt groups types are either “UCD” or “ACD.”
• UCD Hunt Groups: Uniform Call Distribution (UCD) agents do not log in to the hunt
group to receive calls.
• ACD Hunt Groups: Automatic Call Distribution (ACD) agents log in to the ACD hunt
group to receive calls. Calls are distributed by either Agent IDs or extensions:
o Agent IDs: Each agent is assigned an Agent ID number for logging in to the hunt
group (see the next section). Hunt group calls are distributed to logged-in agents
according to their Agent ID number instead of their extension number. Agents can
log in to any ACD hunt group endpoint.
o Extensions: Hunt group members do not use Agent IDs, and calls are distributed
to endpoints where the agents are logged in.
Logging in to ACD Hunt Groups
You must log in to an ACD hunt group to receive hunt group calls. To stop calls, you either
log out of the ACD hunt group or divert calls. See “Diverting Hunt Group Calls” on
page 51 .
To log in to or out of all ACD hunt groups in which you are a member:
Dial 328 (log in/log out) followed by your Agent ID, if necessary. AGENT LOGGED
INTO (or) OUT OF ALL ACDS appears.
To log in to one or more ACD hunt groups:
1. Dial 326. The display shows AGENT LOGIN ACD HG #.
2. Do one of the following:
• Enter the ACD hunt group number.
• Press # to log in to all of your ACD hunt groups.
The display shows AGENT LOGIN AGENT ID.
3. Enter your Agent ID (if applicable), or press # if you do not have an agent ID. The
display shows the log in status for one or all hunt groups.
NOTES
Only one agent can be logged in to an endpoint.
If the ACD Agent ID Automatic Connect option is enabled for your hunt group
and you are using a headset, you are automatically connected to waiting calls
when you log in. The first call you receive after you log in rings until you answer
it; however, you are automatically connected to subsequent calls.