Motorola 326X V.34 - Manual (Page 234)

2- Return Procedures
The following sections apply to U.S.A. customers only. Other customers with
questions or concerns regarding return procedures should contact their Motorola
Information Systems Group subsidiary or distributor.
Equipment Return Procedures
If you have questions about equipment return procedures, call the Logistics
Administration Group at (508) 261-4495.
If you require on-site service or unit-exchange service, call the Customer Support
Center at (800)-544-0062.
Expiration of Lease
To return equipment upon expiration of a lease agreement, contact your Motorola
ISG Sales Office for return authorization and instructions. A list of these offices is
available on the Motorola website. When you contact the sales office, provide the
following information:
• Product name and description
• Serial number
• Customer order number
• Reason for return
Factory Repair
To return equipment for factory repair, call the Logistics Administration Group at
(508) 261-4495, for return authorization and instructions. When you call, you will be
given a Return Material Authorization (RMA) control number. Mark this number
clearly on the shipping container for ease of identification and faster service.
The RMA control number provides a convenient tracking reference for both parties.
Please have the following information available for each piece of equipment
you return:
• Product name and description
• Serial number
• Failure symptoms
Packaging Guidelines for Equipment Return
Data communications equipment or parts that are to be returned to Motorola ISG
must be properly packaged to prevent damage in shipment and handling.
If the original packing material and shipping container are available, reuse these
items to return equipment. If these items are not available, it is your responsibility to
package the contents in a manner that protects the equipment from damage during
normal shipping and handling. Responsibility for damage to equipment during
transit must be resolved between you and the carrier. The Logistics Administration
group can provide you with specific packaging instructions upon request.