Motorola i1000plus - Manual (Page 79)

i1000plus User’s Guide
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OTHER USEFUL INFORMATION
Frequently Asked Questions
Q. Which services or calling features follow me when I travel?
A. All digital cellular calling services, including Voice Mail, Paging and
related features follow you no matter where you use your phone on the
Nextel National Network. Nextel Direct Connect can be used only in your
local market.
Q. What number is dialed to reach me when I’m traveling on the Nextel
National Network?
A. Every Nextel subscriber gets a regular 10-digit Personal Telephone
Number — a 3-digit area code, plus a 7-digit local number. This number is
used just like any phone number. And it doesn’t matter where you’re
traveling on the Nextel National Network...you’ll get the call. However, if
you are traveling long distance and someone calls you from your home
market using only your 7-digit number, you will be charged long distance
for the call.
Q. How are calls on the Nextel National Network priced?
A. Local calls are priced according to your home market rates, no matter
where you are on the Nextel National Network. For long distance calls, you
are charged a flat rate per minute, no matter where you call in the U.S.
There are no roaming charges associated with any digital calls made while
traveling, and there are no incremental access fees to pay for use of the
network.
Q. If I live in Chicago, travel to Denver and make a local call there, how
will that call be priced?
A. Local is always local with Nextel! You will be charged local rates,
because a local call placed in Denver is a local call, regardless of where
your home market is located.
Q. What do I do if I have additional questions or my phone breaks?
A. Call Nextel Customer Care at 1-800-639-6111 or dial 611 on your Nextel
phone. However, if you are having problems with your i1000plus, whenever
possible, call Customer Care from another phone as you may be asked to go
through steps to correct the problem on your phone.
Nextel Customer Care
Relax! Nextel Customer Care is here to help. There are lots of features
packed into your Nextel service...and into your i1000plus phone. But don’t
worry. If, after reading this guide, you still have questions about coverage,
billing, Nextel Direct Connect or any other service or feature, call us.
We’ll be happy to give you help, explanations and anything else you need to
enjoy your Nextel service as soon as possible!
Before you call Nextel Customer Care for service or to resolve an issue, be
sure to have your IMEI number and your model number ready. These
numbers are located behind the battery on the back of your Nextel phone.
You’ll want to record these numbers, and keep them handy, so that you can
replace the battery prior to making your call.