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Peripheral/adapter problems – Gateway ALR 7300 User Manual

Page 101

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Troubleshooting 91

Peripheral/Adapter problems

A SCSI device is not recognized by the system.

The diskette drive is not recognized by the system.

Probable Cause

Solution

The device needs to be
added as new hardware.

From the Control Panel window (

Start |

Settings | Control Panel

), double-click

Add New

Hardware

. Follow the directions for adding the

device. If you are not experienced with this
procedure, call Technical Support.

The SCSI ID may be
invalid.

Assign an available SCSI ID to the device.

The SCSI chain is not
terminated.

Make certain the last device on the SCSI
chain is terminated.

The device cables are
not installed correctly.

Open the system and check all cables
between the controller and the device.

Probable Cause

Solution

The diskette drive may
be configured
incorrectly.

Restart the server, and then press F

2

to enter

Setup. From the

Main

menu, ensure that the

diskette drive parameters are set correctly
(

Legacy Diskette A

or

Legacy Diskette B

).

The drive cables are not
connected properly.

Open the system and check all cables
connected to the controller.

The drive controller is
not seated properly.

Open the system and reseat the drive
controller. This possibility is only valid for
systems that include an add-in drive
controller.

4075.book Page 91 Friday, April 2, 1999 9:26 AM