GarrettCom 6K8 - Manual (Page 68)

Magnum 6K8-Series Industrial Field Switch Installation and User Guide (04/07)
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4. If the problem is isolated to a network device other than the Magnum 6K8-
Series Switch product, it is recommended that the problem device be replaced
with a known good device. Verify whether or not the problem is corrected. If
not, go to Step 5 below. If the problem is corrected, the Magnum 6K8-Series
Switch and its associated cables are functioning properly.
5. If the problem continues after completing Step 4 above, contact your supplier
of the Magnum 6K8-Series Switch unit or if unknown, contact GarrettCom,
Inc. by fax, phone or email ([email protected]) for assistance.
6.2 When Calling for Assistance
Please be prepared to provide the following information.
1. A complete description of the problem, including the following points:
a. The nature and duration of the problem;
b. Situations when the problem occurs;
c. The components involved in the problem;
d. Any particular application that, when used, appears to create the problem;
2. An accurate list of GarrettCom product model(s) involved, with serial
number(s). Include the date(s) that you purchased the products from your
supplier.
3. It is useful to include other network equipment models and related hardware,
including personal computers, workstations, terminals and printers; plus, the
various network media types being used.
4. A record of changes that have been made to your network configuration prior
to occurrence of the problem. Any changes to system administration
procedures should all be noted in this record.
6.3 Return Material Authorization (RMA) Procedure
All returns for repair must be accompanied by a Return Material Authorization
(RMA) number. To obtain an RMA number, please use this URL -
https://rma.garrettcom.com/rma/rma_request_noaccount.php to fill out the form.