FUJITSU ServerView Suite V6.10 - Manual (Page 280)

8 Troubleshooting
8.3 Error messages in the Configuration Wizard
The following error message can occur after activating the configuration task:
Configuration task has not been started on Central Management Sta-
tion. Please, check if ServerView Download Service is stopped and
restart the service. For more details, check system event log mes-
sages with source 'ServerView Update Manager'. It may be that Server-
View Download Service has no credentials for accessing database
ServerViewDB.
Troubleshooting on Windows CMS:
1. Look for entries in the event viewer:
Windows logs > Application with source ServerView Update Man-
ager and MSSQL$SQLSERVERVIEW
2. If there are entries containing messages like
Login failed for user '…….'. [CLIENT: ]
or
Application=DownloadService
Function=resetRepositoryState
resetRepositoryState: am_openDB failed, errMsg=[Microsoft][SQL
Native Client][SQL Server]Login failed for user '……..'.
then the ServerView Download Service has no credentials for access-
ing the database ServerViewDB.
In this case:
l
Stop the ServerView Download Service.
l
Modify the credentials for logon user for the ServerView Download
Service as described in section Update Management Logon in
"Prerequisites on the Central Management Station (CMS)" on page
17
.
280 ServerView Update Management