Lantronix XPORT PROTM 900-560 - Manual (Page 145)

XPort Pro User Guide 145
Appendix A - Technical Support
If you are unable to resolve an issue using the information in this documentation, please contact
Technical Support:
Technical Support US
Check our online knowledge base or send a question to Technical Support at
http://www.lantronix.com/support .
Technical Support Europe, Middle East, Africa
Phone: +33 13 930 4172
Email:
[email protected] or [email protected]
Firmware downloads, FAQs, and the most up-to-date documentation are available at
http://www.lantronix.com/support .
When you report a problem, please provide the following information:
 Your name, and your company name, address, and phone number
 Lantronix model number
 Lantronix serial number
 Firmware version (on the first screen shown when you Telnet to the device and type show)
 Description of the problem
 Status of the unit when the problem occurred (please try to include information on user and
network activity at the time of the problem)
 Additionally, it may be useful to export and submit the XML Configuration and XML Status files