Technical support, Hp contact information, Before you contact hp – HP ML100 User Manual
Page 97: Customer self repair, Ge 97), Hp c, Befo, Cust, Ontact information, Re you contact hp
Technical support
HP c
rade), call 1-800-633-3600. For more
ebsite
Befo
entification number
d-party hardware or software
Cust
ndatory—Parts for which customer self repair is mandatory. If you request HP to replace these
parts, you will be charged for the travel and labor costs of this service.
ontact information
For the name of the nearest HP authorized reseller:
•
See the Contact HP worldwide (in English) webpage
For HP technical support:
•
In the United States, for contact options see the Contact HP United States webpage
o contact HP by phone:
o
Call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours a day, 7 days a
week. For continuous quality improvement, calls may be recorded or monitored.
o
If you have purchased a Care Pack (service upg
information about Care Packs, refer to the HP w
•
In other locations, see the Contact HP worldwide (in English) webpage
re you contact HP
Be sure to have the following information available before you call HP:
•
Technical support registration number (if applicable)
•
Product serial number
•
Product model name and number
•
Product id
•
Applicable error messages
•
Add-on boards or hardware
•
Thir
•
Operating system type and revision level
omer Self Repair
HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow
for greater flexibility in performing defective parts replacement. If during the diagnosis period HP (or HP
service providers or service partners) identifies that the repair can be accomplished by the use of a CSR
part, HP will ship that part directly to you for replacement. There are two categories of CSR parts:
•
Ma
Technical support 97