Operating system information you need, Microsoft® operating systems, Ge 85) – HP ML100 User Manual
Page 85: Microsoft, Operating systems
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Product name, model, and serial number
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Number of processors and speed
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Number of DIMMs and their size and speed
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List of controllers and NICs
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List of connected peripheral devices
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List of any other optional HP or Compaq hardware
o
Network configuration
n:
tion ("Operating system information you need" on page 85)
alled
talled
d
on of latest ROM/BIOS
latest firmware on array controllers and drives
•
empts to clear NVRAM
Operating system information you need
d for certain pieces of information. Be prepared to access
n operating system used.
Microsoft®
Collect the f
ation:
•
o
Dr. Watson log (drwtsn32.log) if a user mode application, such as the Insight Agents, is having
•
ers used
•
e
bsystem and file system information:
d size of partitions and logical drives
ogical drive
•
Specific software informatio
o
Operating system informa
o
List of third-party, HP, and Compaq software inst
o
PCAnywhere information, if ins
o
Verification of latest drivers installe
o
Verificati
o
Verification of
Results from att
Depending on the problem, you may be aske
the information listed in the following sections, based o
operating systems
ollowing inform
•
Whether the operating system was factory installed
Operating system version number
•
A current copy of the following files:
o
Boot.ini
o
Memory.dmp
o
Event logs
a problem
o
IRQ and I/O address information in text format
•
An updated Emergency Repair Diskette
If HP drivers are installed:
o
Version of the driv
o
List of drivers
Th drive su
o
Number an
o
File system on each l
Troubleshooting 85